Important
Notice

Further to the resumption of counter services early this month, we are pleased to re-open our library facilities with effect from 21 September 2020 (Monday). The library opening hours are 9:00 a.m. to 7:00 p.m. Monday to Friday, and 9:00 a.m. to 12:00 noon on Saturday.

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Policies

Complaint Policy

 

The Institute is responsible for regulating the conduct of its members. Accordingly, it will deal with complaints concerning the ethical and professional conduct of members, member practices and registered students. The Institute has no authority to deal with complaints against a person, firm, or body corporate which is not a member or a registered student of the Institute. Complaints must be in writing and be adequately supported by evidence indicating that a member, member practice, or registered student has not followed professional standards issued by the Institute or has committed other improper acts.


General policy on Anonymous Complaints

Confidentiality and Protection of Identity


Anti-Money Laundering and Counter-Terrorist Financing


Matters outside the jurisdiction of the Institute

 

Investigations



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