Complaints

Policy

The Institute is responsible for regulating the conduct of its members. Accordingly, it will deal with complaints concerning the ethical and professional conduct of members, member practices and registered students. The Institute has no authority to deal with complaints against a person, firm, or body corporate which is not a member or a registered student of the Institute. Complaints must be in writing and be adequately supported by adequate evidence indicating that a member, member practice, or registered student has not followed professional standards issued by the Institute or has committed other improper acts.

 

With effect from 16 July 2007, the Financial Reporting Council (“FRC”), an independent statutory body, assumed the function of investigating or enquiring into possible auditing and reporting irregularities or non-compliances with financial reporting requirements relating to listed entities in Hong Kong.  Complaints on these matters should be made directly to the FRC whose website is at: www.frc.org.hk. Investigation of complaints concerning “relevant irregularities” involving listed entities is outside the jurisdiction of the Institute as all such investigations are handled by the FRC.

 

Lodging a complaint

 

Before lodging a complaint against a CPA, please read the following documents carefully.

 

 

Information to CPAs who become subjects of a complaint

 

 

Role

Complaints against members, member practices and registered students are dealt with by the Professional Conduct Committee of the Institute (PCC) supported by the compliance department. Complaints may arise from matters brought to the attention of the Institute by external parties or matters which come to its attention through other means.

 

The Process

 

1.The Institute carries out an initial assessment of the adequacy of the supporting evidence to determine whether a member, member practice or registered student has failed to follow professional standards issued by the Institute or has committed other improper acts.
  
2.On the conclusion of its enquiries, the compliance department will submit a report on its findings and conclusions to the PCC for its consideration of whether to:
 a.Dismiss complaints where the matter is outside the Institute's jurisdiction or where there is inadequate evidence to show a prima facie case of an alleged offence;
 b.Issue Disapproval Letters to adjudicate minor complaints; or
 c.Refer more serious complaints to the Council for its consideration of whether to refer the matter to the Disciplinary Panels.
   
3.In considering whether a matter should be referred to the Disciplinary Panels, the PCC determines whether the matter may be deemed as a moderate case which meets the threshold for application of a Resolution By Agreement.

 
4.The PCC may request information and explanations relating to any complaint from any party, where necessary and may direct any other course of action in relation to dismissed or minor complaints as it may think fit.
   
5.The Institute will inform all parties to a complaint as to the dismissal or adjudication of the complaint by the PCC and as to the procedure for lodging an appeal against the decision of the PCC.



6.The time required for completing a complaint varies among cases and is affected by factors such as the complexity of the issues involved and the extent of correspondence with the relevant parties in the enquiry process.  We aim at completing complaint cases within 6 months upon receipt and note that some cases may take more than this time to complete due to their complicated nature and other reasons.
  

Statistics

 

Number of complaints received:


 

   

  2016          

         

2015201420132012


 

 At beginning of year 

 

605449
79
52

 Received

92123116
103
132

 Caseload

152177165
182
184

 

 Closed

 

(101)(117)(111)
(133)
(105)

 

 At year end

 

5160 54
 49
 79