Important
Notice

The Hong Kong Institute of Certified Public Accountants announced that from Wednesday 15 July 2020 until further notice, the closure of the library facilities and the adjustment of the services hours of the counter on the 27th floor from 11:00 a.m. to 3:00 p.m. from Monday to Friday, whilst counter services hours on Saturday remains unchanged (from 9:00 a.m. to 12:00 noon).


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Policies

Complaint Policy

 

The Institute is responsible for regulating the conduct of its members. Accordingly, it will deal with complaints concerning the ethical and professional conduct of members, member practices and registered students. The Institute has no authority to deal with complaints against a person, firm, or body corporate which is not a member or a registered student of the Institute. Complaints must be in writing and be adequately supported by evidence indicating that a member, member practice, or registered student has not followed professional standards issued by the Institute or has committed other improper acts.


General policy on Anonymous Complaints

Confidentiality and Protection of Identity


Anti-Money Laundering and Counter-Terrorist Financing


Matters outside the jurisdiction of the Institute

 

Investigations



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